Interlogix NVR 20 User Manual User Manual

TruVision NVR 20 User Manual P/N 1070712-EN • REV 1.00 • ISS 16JUN11

4 TruVision NVR 20 User Manual The TVN 20 – Back Panel Figure 2: The TVN back panel Table 2: Back Panel Elements Item. Name Description 1 Reset

94 TruVision NVR 20 User Manual Video Loss All connected IP cameras are by default set to monitor continuously for video loss. Video loss is the co

TruVision NVR 20 User Manual 95 4. By default when Video Lost is enabled, this event is monitored 24 hours per day, 7 days per week. This is the

96 TruVision NVR 20 User Manual 6. Similar to setting recording schedules, the Arm Schedule page allows you to designate a specific schedule for o

TruVision NVR 20 User Manual 97 9. Repeat steps 2-7 for each additional camera that needs a custom schedule.

98 TruVision NVR 20 User Manual Remote Record & Video Download Using the TVN 20 Browser, a properly permissioned User can perform the following

TruVision NVR 20 User Manual 99 Figure 34: Config Tab The following fields determine where manually saved live/recorded video and snapshots are sto

100 TruVision NVR 20 User Manual interacts via the network with the TVN 20. Listed below are these settings, the available options and the recommen

TruVision NVR 20 User Manual 101 Download Button – Playback Page The User, with authorized permissions, can remotely backup selected video clips to

102 TruVision NVR 20 User Manual 7. Select the check boxes corresponding to the dates and times for the video you wish to download. If the video

TruVision NVR 20 User Manual 103 9. At any time the download can be stopped by pressing the Stop button. 10. When the download is finished a Downl

TruVision NVR 20 User Manual 5 Setting up the TVN 20 Installing the Hard Drives Caution: Do not insert or remove drives with the TVN 20 powered on.

104 TruVision NVR 20 User Manual BackUp Button – Playback Page The User, with authorized permissions, can download selected video clips to the conne

TruVision NVR 20 User Manual 105 Additional Network Settings This section describes the additional network features supported by the TVN 20. It is

106 TruVision NVR 20 User Manual Note: When adding a device to the Network Video Surveillance software, the multicast address must be the same as th

TruVision NVR 20 User Manual 107 PPPoE & DDNS Settings These two settings are frequently used together whenever a User is attempting to view the

108 TruVision NVR 20 User Manual 6. Enter the User Name and Password associated with the service agency you set up with 7. Reconfirm the password u

TruVision NVR 20 User Manual 109 Remote Update TVN 20 capabilities will improve over time as new capabilities are introduced into the firmware, espe

110 TruVision NVR 20 User Manual 4. Once you have selected the desired file, press the Upgrade button to commence the remote upgrade of the unit. 5

TruVision NVR 20 User Manual 111 Serial Port Settings – RS-232 & RS-485 RS-232 Port Presently the RS-232 port on the TVN 20 is only for Interlog

112 TruVision NVR 20 User Manual

TruVision NVR 20 User Manual 113 Log Files The TVN 20 has extensive logging built-in. Logs are only accessible by User with appropriate rights defi

6 TruVision NVR 20 User Manual 7. Close and re-lock the front panel. Note: The Hard Drives must be installed BEFORE powering on the unit. The driv

114 TruVision NVR 20 User Manual 2. From the Log Search area on the right selection area. 3. Select the Log Type from the drop-down (All, Alarm, E

TruVision NVR 20 User Manual 115 a. Select the Start checkbox. b. Enter a Start time and an End time. 6. Press the search icon to initiate the lo

116 TruVision NVR 20 User Manual Appendix A Troubleshooting Place the TVN 20 in a well-ventilated space so that it operates within the allowed range

TruVision NVR 20 User Manual 117 Failure Possible reason and actions to take I am not able to login, or I receive an error when logging in? Ther

118 TruVision NVR 20 User Manual Failure Possible reason and actions to take Why am I not getting motion event recording? The possible causes fo

TruVision NVR 20 User Manual 119 Failure Possible reason and actions to take I am not getting motion event triggers from my Axis IP cameras? Th

120 TruVision NVR 20 User Manual Appendix B TVN 20 Specifications Video Video format IP Digital Video Resolution (H × V) Varies based upon suppo

TruVision NVR 20 User Manual 121 Video motion detection Motion Detection is provided directly at the IP Camera Manufacturer and capabilities vary b

122 TruVision NVR 20 User Manual Memory Minimum: 1GB RAM Recommended: 4 GB RAM Operating system Windows® 2000, Windows® XP, Windows® Vista or Win

TruVision NVR 20 User Manual 123 1. Alarm, V output 2. JQC-3FG 24 V relay 3. Relay alarm input 4. Emerson alarm, V output 5. 10 V regulator

TruVision NVR 20 User Manual 7 • Motion Recording (IP Camera’s internal activity detection) • Alarm Input Recording • The unit has 16 alarm input

124 TruVision NVR 20 User Manual To connect to an AC/DC load, use the following diagram: 1. Alarm output 2. DC load 3. Relay 4. Relay alarm output

TruVision NVR 20 User Manual 125 Appendix C TVN 20 IP Camera Capacities The figures below are representative of the capabilities of the device and s

126 TruVision NVR 20 User Manual Possible Camera Configurations: Using Mixed Camera Types Model Examples for Mixed Camera Types

TruVision NVR 20 User Manual 127 The TVN 20 can also support a limited amount of 3 and 5 Megapixel cameras. The chart below identifies these capabi

128 TruVision NVR 20 User Manual Appendix D TVN 20 Supported IP Cameras System capabilities of the TVN 20, in many cases, are limited on the basis o

TruVision NVR 20 User Manual 129 Resolution Table: Guide to System Settings In several of the resolution and frame rate settings the system may refe

130 TruVision NVR 20 User Manual Appendix E TVN 20 USB Archive Options The TVN 20 has the ability to locally (from the unit itself) archive video to

TruVision NVR 20 User Manual 131 Local USB Archive via COPY Button Steps to archive off video to a USB memory drive device: 1. Insert USB device in

132 TruVision NVR 20 User Manual Local USB Archive via TVN 20 Browser Steps to archive off video to a USB memory drive device: 1. Insert USB device

TruVision NVR 20 User Manual 133 7. Select the check boxes corresponding to the dates and times for the video you wish to download. If the video

8 TruVision NVR 20 User Manual • 1.3 Megapixel resolution capable IP Cameras • 2.0 Megapixel resolution capable IP Cameras • 3.0 Megapixel resolu

134 TruVision NVR 20 User Manual 12. When the device is full the ARCHIVE LED stops flashing the archive is completed and the device can be removed s

TruVision NVR 20 User Manual 135 Appendix F TruVision Device Finder This tool automatically identifies TruVision devices that support “auto-discover

136 TruVision NVR 20 User Manual 2. Click Next. 3. The program requires a utility called WinPcap to be installed on the computer, if it is already

TruVision NVR 20 User Manual 137 5. Click Next. 6. Click I Agree.

138 TruVision NVR 20 User Manual 7. Please make sure check box Automatically start the WinPcap drive at boot time is enabled and press Install. 8

TruVision NVR 20 User Manual 139 9. The TruVision Device Finder Wizard will display, press Finish to complete the installation of the TruVision De

140 TruVision NVR 20 User Manual Using the TruVision Device Finder The setup will install the necessary files and place a shortcut on your desktop.

TruVision NVR 20 User Manual 141 The tool identifies:  Device Type  Device MAC Address  IP Address  # of Video Channels supported by the de

142 TruVision NVR 20 User Manual The IP Address fields, Device Port address fields will be available to change. Change/modify the IP address and or

TruVision NVR 20 User Manual 143 Appendix G Glossary of Terms Term Definition Dual Stream Dual stream is a technology used to record high resolutio

TruVision NVR 20 User Manual 9 Figure 3: The TVN 20 Browser Interface When you launch Internet Explorer, you will be prompted to install Active X c

144 TruVision NVR 20 User Manual Appendix H Warranty and Support Warranty information The warranty period for the TVN 20 is three years from the dat

10 TruVision NVR 20 User Manual Figure 4: Initial connection page Alternatively, using Interlogix’s TruVision Navigator video management software t

TruVision NVR 20 User Manual 11 Figure 5: Initial Config tab window The default view is the Remote Config view providing immediate access to config

12 TruVision NVR 20 User Manual • Configuration parameters is the path to customizing system recording, event management and health monitoring behav

TruVision NVR 20 User Manual 13 Configuring the TVN 20 Using a PC running Windows Internet Explorer Version 6.0 or above, enter the unit’s default I

ii TruVision NVR 20 User Manual Copyright © 2011 UTC Fire & Security Company. All rights reserved. Trademarks and patents Interlogix and the Tr

14 TruVision NVR 20 User Manual • Typical Subnet Mask will be 255.255.255.0 (default). • The Default Gateway IP address usually can be set to the

TruVision NVR 20 User Manual 15 • Click Configuration parameters on the lower right hand side of the REMOTE CONFIG main page. • On the left section

16 TruVision NVR 20 User Manual  HDD Number indicates the number of HDDs installed within the unit.  Alarm Input Number indicates the total numb

TruVision NVR 20 User Manual 17 Step 3: Set Daylight Savings Time and NTP Server Settings Daylight Savings Time This is important for correct video

18 TruVision NVR 20 User Manual • From the Device Parameters Folder select NTP Settings element, in order to enable and point the TVN 20 to the ap

TruVision NVR 20 User Manual 19 enabled. The TVN 20 will automatically perform a time synchronization to the IP camera every 5 minutes. Step 4: Addi

20 TruVision NVR 20 User Manual Figure 11: Quick Add Window Select the devices you wish to add and Click OK. The system will return you to the pre

TruVision NVR 20 User Manual 21 Clicking on the Channel No. for each line, the IP Camera Config panel on the right will display additional details a

22 TruVision NVR 20 User Manual Configuring Cameras via the TVN 20 – On Screen Time/Date/Titling Fully Configurable Cameras Figure 13: Display sett

TruVision NVR 20 User Manual 23 • The Copy button allows you to duplicate these settings to another camera to speed configuration. • Click Save to

TruVision NVR 20 User Manual iii Content Chapter 1 TVN 20 System Basics 1 Introduction 1 Package Contents 1 Installation Environment 2 The TV

24 TruVision NVR 20 User Manual IP Cameras (IPC) that do not support full OSD configuration will allow the User to define a local (internal) camera

TruVision NVR 20 User Manual 25 Configuring Cameras via the TVN 20 – Video Streaming (Encoding) Parameters Fully Configurable Cameras Figure 16: En

26 TruVision NVR 20 User Manual 6. Select the Max Bitrate for the camera from the available settings in the drop down menu. 7. Select the desired F

TruVision NVR 20 User Manual 27  Any bitrate target set for these cameras is only a target and the effective bandwidth can be 10-20% above the tar

28 TruVision NVR 20 User Manual Note: By default every camera added to the system is automatically enabled for 7x24 continuous recording. The TVN 20

TruVision NVR 20 User Manual 29 Scheduled Recording Configuration Follow the steps below to setup scheduled recording: 1. Configure Time-Lapse Recor

30 TruVision NVR 20 User Manual Step 8: Setting Up Recording Schedules - Sample Configuration Completing this sample configuration will familiarize

TruVision NVR 20 User Manual 31 6. Any day of the week may be selected in the Weekday drop down (we will copy this to every day of the week later.

32 TruVision NVR 20 User Manual 16. At the bottom of the page from the Copy to: drop down list, select Whole Week. 17. Press the Copy button to

TruVision NVR 20 User Manual 33 21. Pressing the Copy to… button opens a dialog box. 22. Select the checkbox for the desired cameras to receive t

iv TruVision NVR 20 User Manual Playback Browser Page 52 Searching for Video 54 Chapter 2 TVN Advanced Topics 55 HDD Configuration & Manage

34 TruVision NVR 20 User Manual Figure 21: The Copy to… dialog box Step 9: Final Steps for Recording Schedules – Motion Detection Trigger In order

TruVision NVR 20 User Manual 35 Figure 22: Motion Detection window 1. Select Motion Detection folder from the navigation window. 2. Select Camera

36 TruVision NVR 20 User Manual 5. Select the Start Draw check box. 6. Using the mouse, click and drag up to 4 areas. 7. Click on the desired Sen

TruVision NVR 20 User Manual 37 10. Select Settings from the Arm Schedule to define a schedule for motion events. 11. The default setting is motio

38 TruVision NVR 20 User Manual during periods when Schedule Recording (Time-Lapse) occurs without motion detection set to the same schedule. Rec

TruVision NVR 20 User Manual 39 22. In order to enable recording for this event, select the Trigger Recording tab to define which camera(s) will be

40 TruVision NVR 20 User Manual Alarm Inputs The TVN 20 includes 16 alarm inputs that may be used to trigger specific camera recording, activate loc

TruVision NVR 20 User Manual 41 Figure 23: Alarm Input Settings The default enabled (Arm) schedule is 7x24 for every day of the week. Follow the sa

42 TruVision NVR 20 User Manual Figure 24: Arm Schedule Press the Linkage Method Settings button to configure the behavior of the alarm input when

TruVision NVR 20 User Manual 43 • Audio Warning to trigger a local box audible upon an alarm. • Upload to Center should be checked for Interlogix T

TruVision NVR 20 User Manual v Appendix C TVN 20 IP Camera Capacities 125 Possible Camera Configurations: Using Mixed Camera Types 126 Budgeting

44 TruVision NVR 20 User Manual Once you have completed your desired entries, select OK to return to the main alarm input settings page. Make sure S

TruVision NVR 20 User Manual 45 Additional System Elements - Overview Please see Chapter 2 “TVN Advanced Topics” on page 55 for additional informati

46 TruVision NVR 20 User Manual be custom configured to determine what rights the user has to access specific cameras for live video, recorded video

TruVision NVR 20 User Manual 47 Remote Firmware Update Please see the Remote Update section on page 106 of this manual for additional information.

48 TruVision NVR 20 User Manual • Click SAVE to save and apply these settings. The Browser will notify you that the TVN 20 needs to reset. Please

TruVision NVR 20 User Manual 49 Local Browser PC Settings From the Config tab the user can configure the main settings for IP cameras listed under R

50 TruVision NVR 20 User Manual Live Viewing and Playback Viewing from the Browser The Live Viewing Browser Page Figure 30: Live Viewing Browser Pag

TruVision NVR 20 User Manual 51 Item Name Description 6. Stops Recording Stops manual recording of the displayed streams. 7. Previous Page 8. Next

52 TruVision NVR 20 User Manual Playback Browser Page Figure 31: Playback Browser Page 138912111074 5 6231 Table 5: Playback Browser features Item N

TruVision NVR 20 User Manual 53 Item Name Description 9. BackUp Button This button allows the User to backup video segments on the TVN 20 to a USB

vi TruVision NVR 20 User Manual

54 TruVision NVR 20 User Manual Searching for Video The process for searching for video is: • Select the camera that you wish to search for video o

TruVision NVR 20 User Manual 55 Chapter 2 TVN Advanced Topics Summary The following sections contain additional detailed information on the TVN 20.

56 TruVision NVR 20 User Manual each group to the maximum allowed by the device. This allows for specialized recording behaviors as detailed below.

TruVision NVR 20 User Manual 57 Field Title Description Free Space (MB)If the drive has not been filled yet, it will show available free space in M

58 TruVision NVR 20 User Manual Redundant Camera Recording Steps 1. Navigate to the HDD Settings page from Main Browser Page: Click Config > und

TruVision NVR 20 User Manual 59 4. Select the Attribute field from the drop down and select Redundant. 5. Press the HDD Group attribute button

60 TruVision NVR 20 User Manual HDD Group 02 Redundant Drive(s)View (Cameras D2, D3, D4, D8, D9 are checked for redundant recording) HDD Group 01 Vi

TruVision NVR 20 User Manual 61 HDD Group 1 View (Cameras D1-D9 are checked for recording to HDD Group 1) HDD Group 2 View (Cameras D10-D14 are chec

62 TruVision NVR 20 User Manual Drive Replacement If a drive needs to be replaced, the replacement part number is: TVN-20XX-HDD-2T. This part number

TruVision NVR 20 User Manual 63 Account Management (Users) Introduction The Browser supports three types of Users on the system. One administrative

TruVision NVR 20 User Manual 1 Chapter 1 TVN 20 System Basics Introduction The TruVision NVR 20 (TVN 20) is a network video recorder capable of reco

64 TruVision NVR 20 User Manual Figure 33: Remote setting window The created users are found displayed in the top window of the display: The lower

TruVision NVR 20 User Manual 65 Adding Users To Add a new user: Press the Add button which will bring up the User Information window. 1. Enter th

66 TruVision NVR 20 User Manual specific IP address. If the user account is bound to the MAC address, the user can only sign on from a computer wit

TruVision NVR 20 User Manual 67 Operator Guest These capabilities are completely modifiable. Detail View of User Privileges “Remote” means that t

68 TruVision NVR 20 User Manual The expand button associated with some of the entries expands to show the individual camera’s configurable under th

TruVision NVR 20 User Manual 69 Advanced Camera Settings In addition to common IP camera capabilities such as motion detection, depending on the sup

70 TruVision NVR 20 User Manual 2. Select the desired camera to configure from the Channel No drop down list. 3. Click the Enable Video Tampering

TruVision NVR 20 User Manual 71 5. Click the Start Draw checkbox and using your mouse select a single area that is in the area of concern for video

72 TruVision NVR 20 User Manual 9. Follow the same procedure as instructed for setting up schedules for Video Motion detection which includes: •

TruVision NVR 20 User Manual 73 11. Under the Linkage window select the actions you want taken in response to detection (multiple actions may be se

2 TruVision NVR 20 User Manual • IP Camera Compatibility Document • WEEE Compliance Declaration • Battery Declaration Document • TruVision NVR 2

74 TruVision NVR 20 User Manual • The available camera alarm outputs will be listed where “D1” is the channel number of the IP camera connected to

TruVision NVR 20 User Manual 75 2. Select the desired camera to configure from the Channel No drop down list 3. If the Enabled Video Mask option i

76 TruVision NVR 20 User Manual 8. From the main Video Mask area, click Save at the bottom of the page to save your settings. 9. Repeat this proce

TruVision NVR 20 User Manual 77 1. Click on the text “Please switch to digital alarm” to change the view to IP camera digital inputs.

78 TruVision NVR 20 User Manual Please note that the text now shows “Please switch to analog alarm” and that Alarm Input field shows an entry such a

TruVision NVR 20 User Manual 79 6. Similar to setting recording schedules, the Arm Schedule page allows you to designate a specific schedule for o

80 TruVision NVR 20 User Manual 9. The User can select what type of event action from the available options: • Audio Warning to trigger a local un

TruVision NVR 20 User Manual 81 11. If there are no other settings you wish to configure click Ok to return to the main Alarm Input Settings page. 1

82 TruVision NVR 20 User Manual 16. If supported PTZ cameras are included, the digital alarm input can also activate a camera preset 17. Click Ok

TruVision NVR 20 User Manual 83 19. Select the PTZ IP Camera from the drop down list and enable the preset, patrol or pattern defined via the Manuf

TruVision NVR 20 User Manual 3 The TVN 20 – Front Panel Figure 1: The TVN front panel 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16POWER ALAR

84 TruVision NVR 20 User Manual These elements include: 1. The ability to schedule when an alarm output can be activated on the basis of a daily or

TruVision NVR 20 User Manual 85 To access the settings for the digital alarm outputs on the IP camera, click on the text “Please switch to digital

86 TruVision NVR 20 User Manual Analog Alarm Output options Digital Alarm Output options Analog Outputs are shown as: A = Analog -> 1 = TVN 2

TruVision NVR 20 User Manual 87 This scheduling follows the same patterns as what was explained under Scheduled Recording. The User can define a

88 TruVision NVR 20 User Manual A window will be presented that allows you to select one or more of all available analog or digital alarm outputs t

TruVision NVR 20 User Manual 89 Once you have completed your selections, press Ok to return to the main Alarm Output Settings page. To commit the ch

90 TruVision NVR 20 User Manual Email The TVN 20 can be configured to send an email in response to motion events, alarm input events, any system hea

TruVision NVR 20 User Manual 91 by clicking in that cell and entering the correct email address. This may be the same User Name and Password used t

92 TruVision NVR 20 User Manual Exception Parameters – System Health Monitoring System capabilities include the detection and notification of variou

TruVision NVR 20 User Manual 93 To configure the system responses to these events: 1. Navigate to the Exceptions Parameters page from Main Browser